Want to create amazing experiences for your clients? Taylor McMaster from Dot and Company is here to share how you can do just that. You’ll learn what kind of things you can do to delight your clients, how to turn that into a process and how to hire amazing account managers.
Resources mentioned in the episode
- Client checklist
- Agency gifting podcast
- Job description for an account manager
- The CAM School
Connect with Taylor
A self-starter, Taylor knew she wanted to own a Digital Marketing Business — leading her to her true passion, Client Account Management.
Soon, Taylor knew this was a service every agency needed— full-service Account Managers who acted as a liaison between agency owners and clients.
Now, Taylor leads a team of Client Account Managers through DOT & Company, training the CAMs to work with different agencies so that agency owners can focus on scaling their business while DOT takes care of clients. We make them feel su